Attic Group Hiring! Full Time Front Office Assistant (Hotel) in Melaka, Earn up to MYR 2,400 - Ricebowl

Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures
• Handle room reservations, cancellations and amendments
• Respond promptly to guest inquiries, requests and complaints in a professional manner
• Provide accurate information about hotel services, facilities and local attractions
• Answer and direct phone calls efficiently
• Process payments, maintain accurate records and manage billing
• Coordinate with housekeeping and other departments to ensure guest satisfaction
• Ensure compliance with hotel policies and procedures

Requirements

• Minimum SPM / Diploma in Hospitality Management or related field
• No experience required, as training will be provided.
• Good communication and interpersonal skills
• Proficient in basic computer skills (MS Office; hotel management system knowledge is a plus)
• Able to work shifts, weekends and public holidays
• Strong problem-solving skills and attention to detail
• Positive attitude and team player
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers

What We Offer

• Competitive salary
• Commissions
• Training and career development opportunities
• Free parking
• Birthday leave
• Medical benefit

Job Type: Full-time

Pay: RM1,800.00 - RM2,400.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person