Wah Chan Consolidated Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,500 - Ricebowl

Key Responsibilities:

1.Customer Communication & Support

• Respond promptly and professionally to customer enquiries via:

-⁠Social media comments & DMs

- ⁠WhatsApp

-Email

-Website contact forms

-Phone calls

• Provide accurate information on:

- Products and pricing

- Promotions and campaigns

- Store locations, operating hours, and availability

- Handle basic complaints or concerns with empathy and escalate complex issues when needed

2.Social Media Engagement

• Monitor and reply to comments on social media platforms in a brand-appropriate tone
• Flag sensitive, negative, or unusual comments to the supervisor
• Identify common questions and feedback trends from customers

3.Coordination & Follow-Up

• Record enquiries and customer details accurately
• Follow up on pending enquiries to ensure timely resolution
• Coordinate with:

- Retail outlets

- Marketing team

- E-commerce or operations team to obtain correct information when required

4.Call Handling (Basic Level)

• Answer incoming calls politely and confidently
• Route calls or messages to the appropriate department when necessary

5.Traits & Personal Attributes (Very Important)

• Polite, patient, and friendly* in all forms of communication
• Good written and verbal communication skills*
• Calm under pressure*, especially when handling multiple enquiries at once
• Detail-oriented* – able to give accurate information and avoid mistakes
• Responsible and reliable* with good follow-through
• Customer-first mindset* – genuinely wants to help
• Professional online etiquette*, especially when replying publicly on social media

Skills & Requirements:

• Must-Have: Minimum *SPM / Diploma*
• Comfortable communicating via: WhatsApp, Email, Social media platforms (Instagram, Facebook, TikTok is a plus)
• Basic computer skills (typing, Google Docs, email systems)
• Able to work *weekdays and weekends on a roster basis* (if applicable)
• Fluent in in English, Bahasa Malaysia, Mandarin
• Prior experience in: Customer service, Retail, Social media admin
• Familiarity with CRM systems or WhatsApp Business
• Interest in retail, jewelry, or lifestyle brands

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• How long was your notice period ?
• How much was your expected salary ?

Work Location: In person