L&T ENGINEERING PTE. LTD. Hiring! Full Time Client Success Manager Occupation in Central Region (Singapore), Earn up to SGD 3,200 - Ricebowl

Company Overview

L&T ENGINEERING PTE LTD is acompany specializing in services related to architecture and construction,focusing on delivering technical solutions and client satisfaction withinSingapore’s construction industry.

Job Summary

We are seeking a bilingual ClientSuccess Manager with architecture/construction experience to connect technicalsolutions with client needs, ensuring project success and high client retentionthrough effective communication and operational management.

Responsibilities

• Serve as the primary contact for developers, consultants, and contractors to ensure successful project delivery and client satisfaction
• Deliver professional presentations and product demonstrations in English and Mandarin to diverse stakeholders to showcase technical solutions
• Manage and resolve customer inquiries and service issues by coordinating with sales, logistics, and site teams to ensure timely resolution
• Track and maintain project data, payments, and administrative workflows using MS Excel to uphold operational accountability
• Engage proactively with clients to drive retention by understanding and applying Singapore’s construction regulations in service delivery

Required competencies andcertifications

• Professional fluency in English and Mandarin to communicate effectively with Mandarin-speaking stakeholders and contractors
• Proficiency in MS Office applications, specifically Excel and PowerPoint, to manage project data and presentations
• Minimum Nitec in Architecture Technology or a Diploma in Business/Building-related fields as educational background

Preferred competencies and qualifications

• Experience in Customer Success, Sales Support, or Service Operations within the construction or related industries (3–5 years preferred)
• Familiarity with architectural drawings or Building Information Modeling (BIM) to support technical discussions
• Demonstrated ability to manage high-volume customer interactions and apply empathy in service recovery

Experience in emceeing or public speaking toenhance stakeholder engagement