Impian Golf & Country Club Hiring! Full Time Operations Manager in Selangor - Ricebowl

Job Purpose

Responsible for overseeing the overall daily operations of the golf club to ensure smooth, efficient, and high-quality service delivery. The role ensures all operational departments function effectively, comply with SOPs, and meet organizational standards, guest satisfaction, and KPI targets.

Direct Reporting Departments

• Facilities Maintenance
• Housekeeping
• Security
• Golf Course Maintenance

Key Responsibilities

1. Overall Operations Management

• Supervise and coordinate all operational departments within the golf club.
• Ensure all club facilities, services, and grounds are well maintained and fully operational.
• Monitor daily operations to ensure efficiency, service quality, and guest satisfaction.
• Resolve operational issues promptly to minimize disruption to club activities.

2. Facilities & Infrastructure Management

• Oversee maintenance of club buildings, utilities, and facilities.
• Ensure preventive maintenance schedules are implemented and followed.
• Coordinate with contractors and service providers for repairs and upgrades.

3. Housekeeping Management

• Ensure cleanliness and hygiene standards are consistently maintained across the clubhouse and facilities.
• Monitor housekeeping schedules and performance.
• Maintain high standards of presentation for all guest areas.

4. Security Management

• Ensure safety and security of members, guests, staff, and club property.
• Oversee security operations, patrols, and access control.
• Coordinate incident reporting and emergency response procedures.

5. Golf Course Maintenance

• Ensure golf course conditions (greens, fairways, bunkers, landscaping) meet club standards.
• Work closely with the Course Superintendent/Head of Maintenance team.
• Monitor irrigation, fertilization, and turf maintenance programs.

6. Planning & Budget Control

• Assist in preparing operational budgets and control operational expenses.
• Ensure efficient use of resources across all departments.
• Support long-term planning for facility improvements and upgrades.

7. People Management

• Supervise department heads and ensure effective team performance.
• Conduct performance reviews, coaching, and staff development.
• Manage manpower planning, scheduling, and discipline.

8. Compliance, Safety & Risk Management

• Ensure compliance with club policies, SOPs, and statutory regulations.
• Work closely with ESH/HR on safety, health, and environmental requirements.
• Ensure emergency preparedness and risk mitigation procedures are in place.

9. Reporting

• Prepare and present operational reports to senior management.
• Provide recommendations for operational improvements and cost efficiency.

Requirements

• Bachelor’s degree in business management, Hospitality, Facility Management, or related field.
• Minimum 5–8 years of experience in operations, preferably in golf club, resort, or hospitality industry.
• Strong leadership and team management skills.
• Good understanding of facility maintenance and grounds management.

Strong problem-solving, communication, and decision-making skills.

• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business