PositiveLinks Asia Hiring! Full Time Application Security Support Engineer in Federal Territory of Kuala Lumpur - Ricebowl

We’re looking for a Mobile App Security Engineer to support customers, troubleshoot technical issues, and enhance mobile security solutions in a fast-paced cybersecurity environment.

Key Responsibilities

• Provide technical support to customers via phone, email, chat, or other channels
• Troubleshoot and resolve software, hardware, and network-related issues
• Conduct compatibility testing and document results clearly
• Escalate complex issues to relevant teams for deeper investigation
• Maintain detailed records of customer interactions and resolutions
• Collaborate with customers to understand and address technical concerns
• Develop and update knowledge base articles and support documentation
• Continuously improve product reliability and customer experience based on feedback
• Stay updated on cybersecurity trends, tools, and best practices

Key Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 4–6 years of experience in a similar role
• Strong analytical and problem-solving skills
• Experience with troubleshooting across software, hardware, and networks
• Familiarity with help desk tools (e.g., Teambition)
• Knowledge of mobile development (Java, Kotlin, Swift, Flutter, React Native)
• Excellent communication skills (English required; Mandarin is an advantage)
• Ability to work independently and in a fast-paced team environment
• Customer-focused mindset with persistence in resolving complex issues

We have exciting career opportunities to share. Talk to us!

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