全职 Application Support Specialist Jobs, in Accord Innovations Kuala Lumpur - Ricebowl

We are looking for a Junior Application Support Analyst to join our IT team in supporting banking applications. You will be responsible for responding to user queries, resolving basic technical issues, and assisting in the day-to-day maintenance of banking systems.

• Provide first-level support for banking applications and systems.
• Monitor application performance and report issues to senior team members.
• Respond to user queries and troubleshoot problems in a timely manner.
• Assist with routine maintenance and updates of banking software.
• Document support issues and solutions in internal tracking systems.
• Work closely with developers, QA, and infrastructure teams to resolve technical issues.
• Support testing and implementation of application changes or upgrades.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Basic understanding of banking processes or financial systems is an advantage.
• Familiarity with SQL, Windows/Linux environments, and application logs.
• Strong communication and problem-solving skills.
• Ability to work in a team and follow established procedures.

• Internship or previous experience in IT support or a banking environment.
• Knowledge of ITIL or other support frameworks is a plus.