MindPec Solutions Hiring! Full Time Customer Service Representative (Mandarin Speaker) in Federal Territory - Ricebowl

We are seeking a dedicated Reservations Customer Service Representative to join our team. In this

role, you will be the first point of contact for customers, ensuring smooth reservation experiences

and delivering exceptional support across phone and email. Your ability to manage inquiries,

resolve issues, and build strong relationships with both guests and hotel partners will be key to

driving customer satisfaction.

Key Responsibilities

• Reservation support: Manage pre- and post-reservation inquiries via phone, email, and fax.

• Customer requests: Respond promptly to guest needs, including modifications, cancellations,

and special arrangements.

• Hotel liaison: Coordinate with hotels and guests to fulfill special requests and resolve

complaints.

• Relationship management: Provide high-quality service and account support to hotel

partners.

• Outbound communication: Initiate calls to hotels or guests to confirm details and ensure

smooth experiences.

Qualifications

• Fluent in English, (Mandarin & Cantonese MUST HAVE)

• Strong understanding of customer care and hospitality industry

practices.

• Ability to resolve issues independently with a customer-first mindset.

• Reliable, proactive, and adaptable to changing business needs.

• Background in customer service, internet-based platforms, or hotel

operations.

• Willingness to work rotating shifts based on monthly schedules or business

requirements

• Multiple location : Penang & Kuala Lumpur