- Kuala Lumpur Federal Territory Malaysia
Shopee Hiring! Full Time Strategic Projects - Operations (Associate) in Federal Territory - Ricebowl
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Job Description
Responsibilities
Department Operations
LevelEntry Level
LocationKuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Design and support initiatives by applying structured problem-solving approaches to improve users’ and partners’ experiences at Shopee.
- Assist in identifying function/ product gaps and initiate transformational projects/ initiatives.
- Participate and lead end-to-end projects from initial research and feasibility studies to planning, execution, and operational rollout.
- Proactively build understanding of the business and operational processes to effectively manage deliverables and resources.
- Act as a liaison between functions to ensure smooth communication and timely updates on project milestones.
- Work with functional stakeholders to gather data, conduct analysis that enable business improvement and transformation.
- Prepare structured presentations and reports to communicate project findings, and progress to internal stakeholders
- Provide project management support in tracking project performance, costs and key deliverables
Requirements:
- Strong academics from top-tier institutions with Bachelor’s Degree in Business, Engineering, Finance, Economics or related field (MBA is a plus)
- 0-4 years of working experience. Internships in management consulting forms, tech or high-growth companies are highly preferred.
- Good business acumen with ability to identify operational improvement opportunities from a commercial perspective
- Possess strong logical thinking and ability to break down complex problems into actionable steps
- Highly analytical and able to generate and present meaningful and actionable data backed analysis in a structured manner
- Excellent verbal and written communication skills; comfortable presenting ideas clearly and concisely
- A self-starter attitude with the ability to thrive in a fast-paced, dynamic environment
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