SRKay Consulting Group Hiring! Full Time Executive Call Centre in Federal Territory - Ricebowl

Executive – Call Centre | Kuala Lumpur

Responsibilities

• Handle inbound and outbound customer calls professionally
• Perform verification and follow-up calls when required
• Resolve customer enquiries and complaints within SLA
• Update and maintain accurate call records in the system
• Provide accurate information and ensure customer satisfaction
• Coordinate with internal teams for issue resolution

Requirements

• Minimum 1-5 year of customer service/call centre experience
• Insurance/Takaful background is an added advantage
• Good communication skills in English & Bahasa Malaysia
• Mandarin speaking is an added advantage
• Able to handle difficult customers professionally
• Basic MS Office and computer knowledge required
• Team player with good interpersonal skills

Regards

Maheshwari Parivallal