MTM Labo Hiring! Full Time (Senior) Retail Operations Executive in Hong Kong Island, Hong Kong - Ricebowl

Job Responsibilities:

1. Retail Operations Support

• Serve as the primary point of contact for retail store managers regarding daily operational issues (inventory discrepancies, and facility maintenance arrangements).

• Standardize and optimize across all retail locations to ensure operational efficiency.

• Coordinate with the logistics team to ensure timely stock replenishment and manage seasonal inventory transitions.

2. Data Management & Reporting

• Create and consolidate daily, weekly, and monthly sales data from multiple retail touchpoints.

• Identify trends and provide actionable insights to the Sales Leadership team to improve bottom-line performance.

3. Commission & Incentive Administration

• Manage the end-to-end process for sales commission calculations, ensuring 100% accuracy and timely disbursement.

• Resolve any disputes or queries from the sales staff regarding incentive payouts.

• Regularly review the effectiveness of incentive schemes and propose adjustments based on current sales targets and market conditions.

4. Process Improvement

• Evaluate existing workflows and implement automation tools (e.g., in Excel) to reduce manual data entry and human error.

Requirements:

• Bachelor Degree in Business Administration or related disciplines

• At least 2 years in Retail Operations, Sales Support, or a similar analytical role.

• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, and complex formulas are a MUST).

• A "hands-on" attitude with the ability to troubleshoot retail issues under pressure.

• Exceptional accuracy in data handling, especially concerning financial figures and payroll-related calculations.

• Strong interpersonal skills to effectively liaise between corporate stakeholders and frontline retail staff.

• Immediately available is highly preferred.