- Islandwide (Singapore) Singapore

Working Location
Job Description
Responsibilities
Fei Siong Group (FSG) is one of Singapore’s leading Food & Beverage operators, managing over 160 outlets across 19 brands with a workforce of more than 1,700 employees. Our portfolio includes food atriums, quick- and full-service restaurants, food kiosks, hawker stalls, and a hawker centre.
As an Operations Administrator, you will support the Centre Manager in ensuring smooth day-to-day operations, compliance with standards, and consistent service excellence. This role offers broad exposure to operational coordination, compliance, and stakeholder management within a dynamic F&B environment.
Support smooth and efficient daily operations within the centre.
Uphold and enforce Company Rules & Regulations, ensuring compliance with relevant government regulations.
Conduct regular audits to ensure adherence to company standards, policies, and regulatory requirements.
Provide guidance and operational support to foster a positive working environment and employee engagement.
Support the delivery of consistent customer service and food quality standards.
Monitor customer feedback and reviews, and take proactive actions to address issues and improve satisfaction.
Maintain positive working relationships with stakeholders, suppliers, and customers.
Study industry trends, market competition, and customer preferences, and provide recommendations for continuous improvement.
Experience in a similar role within the F&B industry will be an advantage.
Strong communication, negotiation, and interpersonal skills.
Passion for the F&B industry with an interest in customer experience and operations.
Able to work effectively in a fast-paced and dynamic environment.
Candidates without relevant experience are welcome to apply; training will be provided.
Exposure to large-scale F&B operations
Hands-on operational and compliance experience
Supportive team environment with growth opportunities
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