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Customer Service Representative (Mandarin Speaker)
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SSM No : 1444348-W
MYR2,800 - MYR3,500 Per Month
Full Time
Cyberjaya, Selangor
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Posted 4 months ago • Closing 16 Sep 2023
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Requirements
- Candidate must possess at least SPM/Diploma/bachelor’s degree in any field.
- Working experience in consumer electrical / electronic / E-commerce & retails or related field is an added advantage.
- At least 1 Year of working experience in the related field is required for this position. However, fresh graduates are welcomed to apply too.
- Possess good verbal and written communication in Mandarin, English & Bahasa Malaysia.
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.
Responsibilities
About Us
TASA Solutions Sdn Bhd (“TASA”) identifies, deploy and deliver realistic “Experience Solutions” to brands. Our solutions holistically cover each brand’s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and MX (Management Experience) requirements.
We strongly believe that organizations must revamp their Experience Strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our client's Vision & Mission, Value Chain, GTM Strategy and Corporate Culture.
Responsibilities:
- Managing calls, chats and email in a timely manner and outbound call if require.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently work with Supervisor to improve knowledge and performance level.
- Meet personal/team target.
Benefits
- Annual leave and sick leave
- Bonus
- EPF, KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
- Training provided.
- Allowance provided.Start date: As soon as possible
Additional Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
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