TASA Solutions Sdn Bhd (“TASA”) identifies, deploy and deliver realistic “Experience Solutions” to brands. Our solutions holistically cover each brand’s CX (Customer Experience), UX (User Experience), SCX (Supply Chain Experience) and MX (Management Experience) requirements.
We strongly believe that organizations must revamp their Experience Strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our client's Vision & Mission, Value Chain, GTM Strategy and Corporate Culture.
- Managing calls, chats and email in a timely manner and outbound call if require.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently work with Supervisor to improve knowledge and performance level.
- Meet personal/team target.