The Job Position Is Closed
A closed job means the company fully finished hiring and don't want to receive new applicants for this position.
You can visit company page for other available jobs, or find similar job like this one
MYR2,500 - MYR4,000 Per Month
Full Time
Brickfields, WP Kuala Lumpur
Be an early applicant!
Posted 2 months ago • Closing 8 Aug 2023
Be an early applicant!
Requirements
Who are we looking for?
- SPM / STPM / Diploma / Degree
- 1 year of experience in field of customer service is preferable
- Proven people skills in a similar environment to call center is desirable
- Fluent in English and Mandarin/Cantonese (speaking, writing, reading)
- Experience in travel industry preferred
- Able to work independently with minimal supervision
- Excellent interpersonal skills with flexible approach to working in a team
- Good oral and written communication skills
- Have a flexible schedule, including the ability to work shifts and weekends
- Computer literate – MS Office Applications, Basic knowledge of Internet
Responsibilities
What is your mission?
- Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfill booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
- Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
- Solve problems and analyze accurately with appropriate speed
- A demonstrated commitment to the call centre values
- Adaptable, with high tolerance level and ability to handle various changes and needs of operations
- Ensure diligent follow up and fulfill promises made to customer / internal functions
- Establish and maintain good relationships with customer
Benefits
Top reasons to work with TDCX.
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 350+ industry awards
Job QnA
Find Answers, Ask Question and Get Answers from Employer about this job post
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
Learn MoreAbout Company
About Company