Full Time, Work from Home
Cyberjaya, Selangor
Fewer than 20 applicants. Your chances are good!
Posted 14 hours ago • Closing 14 Sep 2023
Fewer than 20 applicants. Your chances are good!
Requirements
Schedule: Rotational shift
Education: STM/STPM (Preferred)
Experience: Customer Care Specialist: 1 year (Preferred)
Language: Mandarin (Preferred), English (Preferred)
Requirements and skills
- Possess High school diploma
- Proven customer support experience or experience as a Client Service Representative with handle minimum 2 projects
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with RM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
About Us
TASA Solutions Sdn Bhd (“TASA”) identifies, deploy and deliver realistic “Experience Solutions” to brands. Our solutions holistically cover each brand’s CX (Customer Experience), UX (User Experience),SCX (Supply Chain Experience)and Management Experience (MX)requirements.
We strongly believe that organizations must revamp their Experience Strategies and take control of their brand journey. Therefore, we do not implement any of our solutions, without understanding our client's Vision & Mission, Value Chain, GTM Strategy and Corporate Culture.
Responsibilities
- Manage large amounts of incoming phone calls
- Take charge minimum 2 projects
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Benefits
- Work From Home
- KPI
- Health insurance
- Opportunities for promotion
- Professional development
- Annual Leave
- Medical Leave
- EPF /SOCSO /EIS
Additional Benefits
- Medical Insurance
- Training Provided
- Allowance Provided
- 5 Working Days
- Work from Home
- Medical and Hospitalisation Leave
Job QnA
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About Company