Senior Customer Service Specialist (Treatment Coordinator)
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RM3,500 - RM4,500 Per Month
Full Time
Cheras, Kuala Lumpur
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Posted 5 days ago • Closing 16 May 2023
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Requirements
- Minimum 3 years of related working experience
- Possess minimum education level, Diploma in related field
- Able to work in a multi-cultural environment and with people of all levels
- Meticulous and possess positive attitude
- Good sense of urgency
- Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Specialists will have to deal with Mandarin-speaking clients.
- Flexible and adaptable
- Proficient in computer skills - MS Word, Power Point, Excel
- Able to work 6 days week on rotation basis.
Responsibilities
- Make calls to customers to explain treatment guidance.
- Update and keep track of customers’ status.
- Resolve customers’ complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
- Support all administrative issues, ie billing, monthly report.
- Perform other ad-hoc projects or duties as and when required.
Benefits
- Medical benefits
- Dental benefits
- Good career progression
- Vibrant and fun working environment
- EPF, SOCSO
- Birthday leave
- Overtime Pay
- Company events and activities
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