jobs in Brightstar Computer Sdn. Bhd.
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Full Time

Bukit Bintang, Kuala Lumpur

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Posted 17 days ago • Closing 30 Jan 2023

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Requirements

The type of person we seeking

  • Aggressive
  • Competitive
  • Active pioneer
  • Self-confident
  • Careful and rigorous
  • Accurate
  • Perfectionist
  • Logical thinking

    the job requirements

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with RM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

     

Benefits

  • EPF
  • SOCSO
  • EIS
  • PCB
  • ANNUAL LEAVE
  • KPI INCENTIVE

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About Company

jobs in Brightstar Computer Sdn. Bhd.

Brightstar Computer Sdn. Bhd.

Customer Service / Helpdesk

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About Company

jobs in Brightstar Computer Sdn. Bhd.

Brightstar Computer Sdn. Bhd.

Customer Service / Helpdesk

View Company ▶