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RM4500 Man-Eng/Can Speaking Customer Service Executive in Travel Industry @ Subang Jaya, Next to LRT

Global Outsourcing Company

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Full Time

Malaysia

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Posted 18 days ago • Closing 6 Mar 2023

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Requirements

  • Well-Conversed in both Traditional Mandarin and English (Read, Speak, Type ) is a must.
  • Basic English is acceptable.
  • Fluent in speaking Cantonese would be an added advantage!
  • Fresh Graduate with Diploma/Degree qualification is encouraged to apply
  • SPM holder is acceptable as well!
  • Have no issue to be based at Subang Jaya office.
  • Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift)!
  • Have no issue working 5 rotational days per week (Including Weekend & Public Holidays)!
  • Have no issue starting working on 30 January 2023!

Responsibilities

  • Master all inbound and outbound calls and emails.
  • Provide the kindest assistance to resolve customers’ complaints and booking reservations through customer service and accurate information.
  • Maintain good communication and relationship with relevant departments.
  • Ensure all SLA’s are met appropriately.
  • Maintain a high level of customer satisfaction whilst maintaining a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

Benefits

  • Salary: Basic RM3,500 to 4,000 (Subject to Experience & Interview Performance) + Up to RM500 KPI Allowance + RM20/day Transportation Allowance (Afternoon Shift)
  • Other Benefits: EPF + SOCSO
  • 1 Month Paid Training will be provided (with basic salary paid)
  • Next to LRT (3-4 mins walking distance only)!
  • Variety of food choices.

Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

View Company ▶