jobs in Global Outsourcing Company

(Degree Fresh Grad) Mandarin Speaking Junior Customer Service Specialist KL RM 3800

Global Outsourcing Company

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Full Time

KL City, Kuala Lumpur

Fresh Graduates
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Posted a month ago • Closing 17 Feb 2023

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Requirements

  • High proficiency in English  + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
  • Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: January/February  2023)
  • Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service 
  • Degree Holder (Without experience) is welcomed to apply!
  • Experienced in handling livechat would be an added advantage!

Responsibilities

  • Resolving customer queries through calls, emails, and live chats
  • Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them

Benefits

  • Salary package: Basic Up to RM 3,500 + Allowances  (Average can up to RM4,000)
  • Working Location: KL Sentral (Strategic working location reachable by public transport
  • MNC Working Environment.
  • Paid Training Provided (Intake date: January/February 2023)
  • Annual Leave
  • EPF + SOCSO

 

Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

View Company ▶