jobs in Global Outsourcing Company

RM4800 Good English Mandarin Customer Support at PJ (Call Center)

Global Outsourcing Company

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Full Time

Petaling Jaya, Selangor

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Posted a month ago • Closing 16 Feb 2023

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Requirements

  • Proficient in English (Spoken & Written), and fluent in Mandarin (Speaking Only)
  • Possess a minimum of SPM qualification or above
  • Candidate must possess a minimum of 6 months inbound call customer service/call-center/BPO or any relevant experience.
  • Experience working in a finance & banking industry is an added advantage.
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date:  9th Jan 2022)

Responsibilities

  • Resolving customer queries through inbound & outbound calls, and emails.
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them
  • Perform cross-sell on additional bank products and services
  • To capture client feedback for future improvement.
  • Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
  • Pro-active support to customers to prevent damage to brand loyalty
  • Works with other team members in identifying better ways in providing better customer support

Benefits

  • Salary package: Basic RM 3,000 – RM 4,000 + RM300 Fixed Allowance + Midnight Shift Allowance (Average overall salary RM 3,600 – RM 4,500/month)
  • EPF, SOCSO, EIS
  • World Class Professional Paid Training
  • Medical & Insurance coverage
  • 13th Month Bonus
  • Annual Leave, Medical Leave
  • Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
  • MNC Working Environment.
  • Better Career Advancement

Additional Benefits

  • 5 Working Days
  • Training Provided

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

View Company ▶