[nutrition/pharmaceutical] Customer Care - English/mandarin Speaker

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Full Time

Petaling Jaya, Selangor

Fresh Graduates

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Posted 3 days ago • Closing 18 Jan 2023

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Requirements

  • Candidate must possess at least SPM/ Diploma or Advanced Diploma or Bachelor's Degree in Food  Technology/Nutrition/Dietetics, Nursing, Medical Science, Pharmacy/Pharmacology or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Fresh grads encourage to apply – Full training provided
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • Candidate must be able to converse in English and Mandarin.

Responsibilities

  • Receive or conduct calls to provide product information and nutritional advice to customers, to  encourage on conversion and retention of brands usage
  • Maintain records of telephonic interactions
  • Data entry and maintenance of customer databases
  • Ensure that the service delivery to customers is of excellent quality
  • Work closely with marketing/product managers to deliver brand knowledge to customers
  • Perform other job-related duties as requested by supervisor.
  • Persuasion -- Persuading others to change their minds or behaviour.
  • Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Benefits

  • Working Hours: 9.00am to 6.00pm (Monday – Friday)
  • Commission/ allowances
  • EPF & Socso
  • Annual Leave
  • Medical Leave
  • Rest & relax area
  • Quarterly staff recognition and appreciation
  • 5 minutes walking distance from public transport

Career Prospect:

• Executive > Senior Executive > Team Leader > Assistant Manager > Manager > Senior Manager.• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.• Career path program with Multi-functional Product, process, soft skill, developmental training.

Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided

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Customer Service / Helpdesk

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