Food And Beverage Operations Manager

The House Of Taste Sdn Bhd

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Full Time

KL City, Kuala Lumpur

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Responsibilities

The job holder is responsible for managing 2 cafeterias with a current team size of 50. You must have strong operations and management skills, good knowledge of equipment and facility, strong admin skill and a passion to organise events.

Duties and responsibilities


  • Report directly to the Executive Director
  • Manage the day-to-day operations of 2 cafeterias, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records.
  • Create a year long engagement activity plan which are focused on Mainland Chinese festivals and trends; and to organise, coordinate and manage these events
  • Handle all marketing scopes including creating promotional materials like flyers, greeting cards, TikTok, videos, photos, promotional brochures etc to actively promote the activities of the cafeteria.
  • Ensure visual communications to promote food, services and events
  • Assume responsibility of budgeting and monitoring expenses of the cafeteria
  • Is responsible for the cafeterias inventory
  • Monitor and implement steps to manage and reduce food wastage.
  • Is responsible for the food safety and quality assurance
  • Ensure hazards and non-compliances are reported timely, and is responsible for the follow-up of corrective actions implementation.
  • Lead the team for internal and external audit preparation, and follow-up with post-audit action plans within the stipulated timelines.
  • Lead the team to provide excellent customer service
  • Support clients objectives in menu, nutrition, recipe and meals
  • Continuously review the cycle menu and provide feedback to the culinary team for improvement.
  • Handle customer complaints when necessary
  • Maintain a periodical equipment preventive maintenance calendar to prevent equipment breakdown and disruption to operations.
  • Close follow up on the equipment and facility repair to ensure that the issues are resolved in a timely manner
  • Close follow up on the procurement needs of the clients to ensure that the demands are closed in a timely manner
  • Responsible for hiring, training, supervising and evaluating staff
  • Ensure new joiners are inducted for the onboarding training
  • Ensure retraining programs are organised and toolbox meetings are conducted
  • Is responsible for the procurement process following the clients procurement standards
  • Ensure supplies and equipment are adequately in quantity and quality
  • Ensure adherence to regulatory requirements and quality standards
  • Ensure all records are kept properly and consistently
  • Review and prepare reports for senior management

Task Skills

  • Management skills
  • Admin skills
  • Planning and organising skills
  • Kitchen equipment and facility management
  • Problem-solving skills
  • Customer relationship management skills

Personal Skills

  • Strong communications with the ability to relate to the different stakeholders in the organization
  • 5-star hospitality level grooming standards
  • Confident, friendly, and engaging
  • Strong drive and persistence to achieve results
  • Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Prerequisites

  • PREREQUISITE - Must be proficient in the Chinese language, to read, write and speak Mandarin to serve Chinese customers
  • Prior experience in marketing and events management
  • Prior experience in F&B or hospitality
  • This position is for Malaysians or Malaysian PRs only

Work location

  • KL City

Benefits

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About Company

jobs in The House Of Taste Sdn Bhd

The House Of Taste Sdn Bhd

Other Industries

About Company

jobs in The House Of Taste Sdn Bhd

The House Of Taste Sdn Bhd

Other Industries