Customer Service Team Leader

Clear Aligners III Sdn Bhd

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Full Time

Cheras, Kuala Lumpur

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Posted 20 days ago • Closing 11 Nov 2022

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Requirements

  • Minimum 2 years of related working experience and in managing a team of members.
  • Able to work in a multi-cultural environment and with people of all levels.
  • Meticulous and possess positive attitude.
  • Good sense of urgency.
  • Good verbal and written communication skills in Bahasa Melayu, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Team Leaders will have to deal with Mandarin-speaking clients.
  • Flexible and adaptable.
  • Proficient in computer skills - MS Word, Power Point, Excel
  • Position located in Alam Damai, Cheras. Candidate must be able to work 6 days week.

Responsibilities

  • Supervise a team of customer service executives to ensure operational excellence and excellent customer services.
  • Resolve customers’ complaints and enquiries efficiently by establishing strong rapport with customers through effective communications and problem resolution.
  • Address complex operational issues and concerns from executives in a timely fashion.
  • Educate the team on best practices, company policies and service excellence standards.
  • Develop and maintain operational guidelines for staffs.
  • Expand customer base by upselling and cross-selling.
  • Understand and address key customer individual needs.
  • Evaluate current operational strategies and recommend improvements.
  • Generate operational reports for management as needed.
  • Other ad-hoc tasks as assigned by Management from time to time.

Benefits

  • Performance bonus
  • Medical and dental benefits
  • Quarterly incentive

Additional Benefits

  • Staff Activities
  • Training Provided
  • Allowance Provided

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About Company

jobs in Clear Aligners III Sdn Bhd

Clear Aligners III Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Clear Aligners III Sdn Bhd

Clear Aligners III Sdn Bhd

Customer Service / Helpdesk

View Company ▶