Customer Service Executive (Mandarin Speaker)

VPO Services Sdn Bhd

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Full Time

KL City, Kuala Lumpur

Fresh Graduates
Fast Response

Fewer than 10 applicants. Your chances are good!

Posted 18 hours ago • Closing 29 Sep 2022

Fewer than 10 applicants. Your chances are good!

Requirements

  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
  • At least 1 or 2 year(s) of working experience in the related field is required for this position
  • Knowledge of customer service principles and practices
  • Strong interpersonal and communication skills
  • Fast learner and self-motivate
  • Team-oriented and service minded
  • Careful and patient, able to work under pressure
  • Able to work in shift, irregular and weekends and public holidays
  • Understanding Basic operation of computer software applications
  • Requires minimal 50 wpm typing speed
  • Required language(s): Mandarin, English (Read, Written and Spoken) 
  • Applicants must be willing to work in Level 18, Sunway Tower, No 86, Jalan Ampang, 50400 Kuala Lumpur.

Responsibilities

  • Dealing directly with customers by phone, email, LiveChat, or social media.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Ensures and provides quality service to both internal and external customers.
  • Maintains customer records by updating account information.
  • Record details of inquiries, comments and complaints.
  • Compile reports on overall customer satisfaction.
  • Contributes to team effort by accomplishing related results as needed.
  • Perform other related duties as required.

Benefits

  • EPF
  • SOCSO
  • Attractive remuneration
  • Night shift allowance and OT
  • Allowance provided.
  • Rotational shift work
  • Annual leave and sick leave.
  • Can be reached by public transport (LRT and Monorail)


Additional Benefits

  • Training Provided

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About Company

jobs in VPO Services Sdn Bhd

VPO Services Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in VPO Services Sdn Bhd

VPO Services Sdn Bhd

Customer Service / Helpdesk

View Company ▶