RM 3,300 Cantonese Speaker Customer Advisor (Social Media) (Penang)

Global Outsourcing Company

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Full Time

Bayan Lepas, Pulau Pinang and +1 other locations ►

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Posted a month ago • Closing 16 Aug 2022

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Requirements

  • High proficient in Cantonese, Simplified Mandarin & Above Average English communication (spoken & written)
  • Open to Fresh Grads (Diploma/ Degree Holder), or SPM holder with minimum 5 years of experiences in Call Centre nature.
  • Good communication skills, and good time management
  • Problem solver and analytical skill
  • Have no issue to work on Monday to Sunday (5 days in a week), 24hours rotational shift- 9 hours per shift, 5 days per week (Rotational offday).
  • Able to work based in One Precinct, Bayan Baru
  • Preferably possess own transport.
  • Able to join on the intake on 11st or 18th or 26th July, 1st Aug

Responsibilities

  • Provide timely support to customers through available communication channels (Eg: calls, email and Livechat).
  • Handle customer’s concerns positively and professionally.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves the quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

Benefits

SALARY PACKAGE:


  • Salary Details: Salary: RM2,400- RM3,200 + KPI Allowance up to RM 200 + EPF +SOCSO + 10 Days of AL + 14 Days of ML + 3 weeks of paid training will provided.
  • Working Location: One Precinct, Bayan Baru
  • Medical Benefits
  • 3 weeks of Paid Training will be provided.
  • Interview Tips provided


Working Details:


  • Working Shift: Monday to Sunday (5 days in a week), 24hours rotational shift- 9 hours per shift, 5 days per week (Rotational offday).
  • Working Location: One Precinct, Bayan Baru

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Overtime Pay
  • 5 Working Days

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

View Company ▶

About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

View Company ▶