Customer Relations Assistant

Elken Service Sdn Bhd

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Full Time

Ampang, WP Kuala Lumpur and +2 other locations ►

Fewer than 20 applicants. Your chances are good!

Posted 12 days ago • Closing 13 Aug 2022

Fewer than 20 applicants. Your chances are good!

Requirements

  • Open for all race to apply
  • Possess minimum SPM or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Able to communicate in English, Bahasa Malaysia and Mandarin.
  • Candidates fluent in mandarin preferred a s role requires candidate to deal with mandarin speaking clients.
  • 5 Full-Time position(s) available.

Responsibilities

  • To resolve customer complaint in a prompt and efficient manner.
  • To liaise with relevant departments in solving problem in an effective & timely manner.
  • To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
  • To monitor on the status of Customer Feedback Form (CFF ) raised.
  • To ensure all postponement jobs are duly arranged.
  • To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)
  • To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
  • To assist in preparing of monthly management report.
  • To ensure all new warranty cards received are updated into CRMS.
  • To attend to any other job functions assigned by superior from time to time.

Benefits

BASIC SALARY PLUS INCENTIVE, CAN EARN UP TO RM5,000 PER MONTH!

  • EPF
  • SOCSO
  • EIS
  • Staff purchase discount
  • Festive goodies(product claim)
  • Medical & insurance coverage

 

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About Company

jobs in Elken Service Sdn Bhd

Elken Service Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Elken Service Sdn Bhd

Elken Service Sdn Bhd

Customer Service / Helpdesk

View Company ▶