(Penang) RM 3,300 Cantonese Speaking Junior Customer Care Penang

Global Outsourcing Company

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Full Time

Georgetown, Pulau Pinang

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Posted a month ago • Closing 11 Aug 2022

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Requirements

  • High proficient in Cantonese, Simplified Mandarin & Above Average English communication (spoken & written)
  • Open to Fresh Grads (Diploma/ Degree Holder), or SPM holder with minimum 6 months of experiences in Call Centre nature.
  • Good communication skills, and good time management
  • Problem solver and analytical skill
  • Have no issue to work on Monday to Friday, 9am to 6pm, 5 days per week and able to support on public holiday. 
  • Able to work based in Livingston Tower, Penang
  • Preferably possess own transport.
  • Able to join on the intake on 27th July 2022.

Responsibilities

  • Provide timely support to customers through available communication channels (Eg: Inbound calls, email and Livechat).
  • Handle customer’s concerns positively and professionally.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Participate in additional training courses as required.
  • Maintains and improves the quality of service by giving recommendations.
  • Keeps job knowledge up to date by attending upskill training to improve skills.
  • Meet all key performance indicators set by the company and client.
  • Adhere to the policies set by the company.

Benefits

SALARY PACKAGE:


  • RM 2,500 – 3,300 Basic - provided talent has 5 years of working experience in CSA/ BPO/Call Centre. + 13th Month Bonus +  KPI Allowance + EPF + SOCSO + 10 Days Annual Leave + 14 Days Medical Leave
  • Medical Benefits
  • 3 weeks of Paid Training will be provided.
  • Interview Tips provided


Working Details:


  • Working Shift: Monday to Friday, 9am to 6pm, 9 hours per shift, 5 days per week (Rotational offday).
  • Working Location: Livingston Tower, Penang

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Allowance Provided

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

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About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Call Center / BPO

View Company ▶