Telesales Officer
Posted 5 days ago • Closing 16 Aug 2022
Requirements
Our Ideal Candidate:
- Minimum of Sijil Pelajaran Malaysia (SPM) and with minimum 1 year related sales experience
- Result-driven and self-motivated individuals
- Relevant experience in telesales
- Good customer service skills including researching and resolving customer issues
- Ability to work well with others and build rapport in business situations
- Good communication skills in Bahasa Malaysia & English (ability to speak in Mandarin will be an added advantage)
- Applicants should be Malaysian citizens.
Responsibilities
Roles and Responsibilities:
The job holder will be responsible in promoting the Bank products to customers both existing and new customers. He/She will be managing customer account (SG Market) effectively, providing great experience to customers and delighting customers while building rapport and loyalty.
- Achieve monthly targets through acquisition of new customers, upselling and/or cross selling of products through outbound calls.
- Ensure prompt and timely call backs are made to clients as committed
- Optimise the usage of Diallers and Lead management system to drive greater performance
- Support fulfilment of online leads where applicable. E.g. online form drops offs
- Drive adoption of digital offerings through promotion during telesales conversations
- Apply skills learned via training programs to drive needs-based conversations
- Develop a deep understanding of various products offered and process as relevant.
Benefits
- Attractive remuneration package
- Working from Monday to Friday office hour
- Open for Permanent Employment for those who perform excellent
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