Customer Service Executive (KL)

Agensi Pekerjaan Asia Recruit Sdn Bhd

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Full Time

KL City, Selangor

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Posted 2 months ago • Closing 7 Jul 2022

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Requirements

  • SPM/STPM or equivalent certificate holders with at least 5 years of work experience
  • Diploma / Advanced Diploma holders with at least 2 years of work experience
  • Degree Fresh welcome to apply
  • Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage
  • This is 24/7 shift work (5 days work 2 days off)

Responsibilities

  • Ensure highest standards of service delivery on personalised phone services to our customers
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
  • Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
  • Educate the customer about the products and services and directs them towards available resources for self-help
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
  • Maximize opportunities to up sell or cross-sell products and services which meet customer needs
  • Maintain confidentiality of the customers and data at all times
  • Strong customer service mindset with good communication and excellent problemsolving skillsnd/or Manager.

Benefits

  • Work on Public Holiday - Double pay
  • Annual Leave 21 day
  • Dental or Optical yearly cash allowance RM400.
  • Hospitalization, Outpatient and Specialist all covered for individual
  • Have regular team activities and festival celebration.
  • Yearly Award Recognition
  • Standard Shift Allowance RM350 monthly
  • Special Shift Allowance 1030pm – 8am RM 45 per shift
  • Transport Allowance Before 7am /after 12 midnight RM25 per shift
  • RM300 Mandarin language allowance monthly
  • Quarterly Incentive if achieve KPI target range from RM1,200 – RM2,200
  • Upon confirmation will get RM500 confirmation bonus
  • EPF, SOCSO

Additional Benefits

  • 5 Working Days
  • Near to Public Transport
  • Language Allowance
  • Overtime Pay
  • Training Provided
  • Shift Allowance

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About Company

jobs in Agensi Pekerjaan Asia Recruit Sdn Bhd

Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Agensi Pekerjaan Asia Recruit Sdn Bhd

Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service / Helpdesk

View Company ▶