Customer Service Specialist

Agensi Pekerjaan Talent Recruit Sdn Bhd

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Full Time

KL City, WP Kuala Lumpur

Fewer than 10 applicants. Your chances are good!

Posted 12 days ago • Closing 20 Aug 2022

Fewer than 10 applicants. Your chances are good!

Requirements

  • Candidate must possess at least a Certificate / Diploma / Degree in any field.
  • At least 1 year of working experience in call centre required for this position.
  • Experience in handling US based customers is an added advantage.
  • Willing to work in permanent night shift (11PM - 8AM), 5 days rotational. 
  • Fluent in English and capable to handle US customers.
  • Good in Mandarin (written & spoken).

Responsibilities

Company Background

We are representing one of our BPO clients (supporting F&B industry, primary on inbound calls related to food order enquiry, system and etc) looking for Customer Service Specialist (English AND Mandarin Speaker) to be based in Kuala Lumpur.

Job Description 

  • Responsible for answering calls and taking food orders from US based customers.
  • Handle clients’ questions over the phone in a professional manner.
  • Handle escalated customer interactions in call centre with goal of giving excellent service and customer satisfaction.
  • Ensure customer retention and increase business for the clients.
  • Work with other co-workers to meet the needs of the company and clients.
  • Other duties as assigned by the Team Lead.

Benefits

  • ​Permanent role
  • Basic up to RM 4,000
  • Permanent night shift allowance (RM 1,000)
  • KPI Incentive (RM 500)
  • Medical benefits
  • On the job training provided
  • Salary up to RM 5.5K

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About Company

jobs in Agensi Pekerjaan Talent Recruit Sdn Bhd

Agensi Pekerjaan Talent Recruit Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Agensi Pekerjaan Talent Recruit Sdn Bhd

Agensi Pekerjaan Talent Recruit Sdn Bhd

Customer Service / Helpdesk

View Company ▶