Operation Executive

DobiQueen

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Full Time

Batu Caves, Selangor

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Posted 2 months ago • Closing 24 Jul 2022

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Requirements

  • SPM OR Diploma in business studies/administration/management, secretarial or equivalents.
  • Proactive, resourceful, responsible, responsive and flexible to changes in any situation.
  • Excellent communication skills, both written and spoken in Bahasa & English.
  • Flexible with working hours and working days, able to work during weekends and Public Holiday.
  • Customer service & details oriented
  • Able to exercise a high degree of tact and professionalism when dealing with various situations.
  • Able to work under pressure and meeting tight deadlines.
  • Able to adapt and learn new procedures/processes quickly and efficiently.
  • Team Player, Positive thinker, IT literate with multi-tasking abilities.
  • Minimum 45 WPM for data entry processing (data captured, billing & invoice).
  • Willing to travel, when required

Responsibilities

  • Handle customer service helpline, follow up with customers on after sales services if necessary.
  • Handle and investigate customers' complaints.
  • Handle laundry pick-up helpline, coordinate with the relevant parties for laundry delivery service.
  • Understand and identify customers' needs and requirements, propose relevant laundry service/products and close the sales.
  • Assist customers throughout payment process (if necessary), handle billing and invoice.
  • Perform data captures for all laundry pick-up orders & customer service assistance by day.
  • Receive, direct and relay telephone and email messages.Manage and oversee inventory levels and replenishment planning.
  • Prepare and process order items for outlets.
  • Assist with the executions of all other operations related tasks assigned by the Management.
  • Undertake ad-hoc assignments as and when requires.

Benefits

  • EPF
  • SOCSO
  • Free laundry

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