Customer Experience Specialist (Mandarin Speaker)

Agoda

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Full Time

Mid Valley City

More than 40 have applied to this job

Posted 19 days ago • Closing 15 Jul 2022

More than 40 have applied to this job

Requirements

  • Mandarin Speaker (Able to speak fluent Cantonese is a bonus.)
  • SPM holders with related experience
  • Preferably Diploma qualification and above.
  • Preferably candidate from Hotel / Tourism / Communication / Call Centre / Customer Service industry with excellent soft skills and communications skills in both English and Mandarin.
  • Minimum 1-year experience in the related field preferred. However, fresh graduates are welcomed to apply too.
  • Ability to type and speak clearly and concisely with fluency in English and Mandarin.
  • Able to work on shift working hours.

Responsibilities

  • Provide friendly and efficient service to the travel community of our client.
  • Handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).

Benefits

  • 5 working days
  • Nearby public transportation (LRT, Bus, KTM, ERL)
  • Subsidized 50% of parking expense by monthly
  • Provide attractive staff discount - discounted hotel accommodation anywhere in the world!
  • Provide 4 weeks’ comprehensive paid training
  • 16 Days Annual Leave entitlement
  • 14 Days Sick/Medical Leave
  • Medical Insurance (cover Inpatient & Outpatient)
  • EPF, SOCSO & EIS Contribution
  • Attractive yearly bonus and increment
  • Double paid if working on public holidays
  • Gym membership -Corporate (Celebrity Fitness & Fitness First)
  • Employee Referral (Payment in USD for each hire)
  • Loyalty bonus entitlement for long service employees
  • Internal Career Opportunities
  • International Relocation Opportunities are available!
  • Culture Diversification
  • Dress code – Smart and Casual every day!

 

Additional Benefits

  • 5 Working Days
  • Near to Public Transport
  • Shift Allowance

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Agoda

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About Company

jobs in Agoda

Agoda

Customer Service / Helpdesk

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