Customer Service Executive (Mandarin Speaker)
Posted 3 days ago
• Closing 13 Jul 2022
Requirements
SUMMARY OF THE JOB
In this role you are responsible for handling customer complaints, providing information about products and services, referring customers to supervisors when necessary and reviewing/making changes to the accounts of customers.
- Able to commit for 6 Months (Contract is renewable)
- Must have knowledge in Cryptocurrency
- Minimum SPM with Customer Service Experience
- Fresh Graduates - Diploma / Degree in Banking and Finance are encouraged to apply
- Able to Read and Write in MANDARIN
- Superb communication skills in MANDARIN
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support (voice / live chat) would be an added advantages
- Able to start work Immediately
- Have WFH Option
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Benefits
- Annual Leave
- Medical Leave
- EPF / SOCSO / EIS
- Increment
- Work from Home
- Medical Insurance
- RM 200 (Shift Allowances)
- RM 200 (KPI Monthly)
Additional Benefits
- Medical and Hospitalisation Leave
- Training Provided
- Allowance Provided
- Annual Leave
- Performance Bonus
- Overtime Pay
- Work from Home
- 5 Working Days
Job QnA
Find Answers, Ask Question and Get Answers from Employer about this job post
About Company
About Company