Customer Service Executive (Mandarin Speaker)

Tasa MX Sdn Bhd

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Full Time, Work from Home (Remote)

Georgetown, Pulau Pinang and +1 other locations ►

Fresh Graduates

Posted 18 days ago • Closing 13 Jul 2022

Requirements

SUMMARY OF THE JOB

In this role you are responsible for handling customer complaints, providing information about products and services, referring customers to supervisors when necessary and reviewing/making changes to the accounts of customers.

  • Able to commit for 1 year  (Contract is renewable)
  • Must have knowledge in Cryptocurrency
  • Minimum SPM with Customer Service Experience
  • Fresh Graduates - Diploma / Degree in Banking and Finance are encouraged to apply
  • Able to Read and Write in MANDARIN
  • Superb communication skills in MANDARIN
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support (voice / live chat) would be an added advantages
  • Able to start work Immediately 
  • Have WFH Option 

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Benefits

  • Annual Leave
  • Medical Leave
  • EPF / SOCSO / EIS
  • Increment
  • Work from Home (only one week training need to come office in Penang)
  • Medical Insurance
  • RM 200 (Shift Allowances)
  • RM 200 (KPI Monthly)

 

Additional Benefits

  • Medical and Hospitalisation Leave
  • Training Provided
  • Allowance Provided
  • Annual Leave
  • Performance Bonus
  • Overtime Pay
  • Work from Home
  • 5 Working Days

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About Company

jobs in Tasa MX Sdn Bhd

Tasa MX Sdn Bhd

Customer Service / Helpdesk

View Company ▶

About Company

jobs in Tasa MX Sdn Bhd

Tasa MX Sdn Bhd

Customer Service / Helpdesk

View Company ▶