Helpdesk Support Executive (Cantonese Speaker) (Johor)
Posted 4 days ago
• Closing 10 Jul 2022
Requirements
- Excellent English, Mandarin and Cantonese communication skills.
- Fresh Graduates are encouraged to apply – Full Training Provided.
- Applicant must be willing to work on rotational shifts.
- Applicant must be willing to work in Iskandar Puteri, Johor.
Responsibilities
- Provides continuous helpdesk support via telephone, chat and email related to the product.
- Employ high level of interpersonal and communication skills while solving customer’s issues.
- Conducts basic probing to determine the next action to customer’s enquiries.
- Processes and manages orders or cases via support systems and portals.
Benefits
- Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
- STAR – System for Appraisal & Rewards – The STAR training is to help Startek employees to identify their area for improvement and potential to develop future leaders for the company.
- English Training – Startek provides English trainings to employees who would like to improve their communication & business writing skills.
- IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
Additional Benefits
- Training Provided
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About Company