Helpdesk Support Executive (Cantonese Speaker) (Johor)

Startek

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Full Time

Iskandar Puteri

Fresh Graduates

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Posted 4 days ago
• Closing 10 Jul 2022

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Requirements

  • Excellent English, Mandarin and Cantonese communication skills.
  • Fresh Graduates are encouraged to apply – Full Training Provided.
  • Applicant must be willing to work on rotational shifts.
  • Applicant must be willing to work in Iskandar Puteri, Johor.

Responsibilities

  • Provides continuous helpdesk support via telephone, chat and email related to the product.
  • Employ high level of interpersonal and communication skills while solving customer’s issues.
  • Conducts basic probing to determine the next action to customer’s enquiries.
  • Processes and manages orders or cases via support systems and portals.

Benefits

  • Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
  • STAR – System for Appraisal & Rewards – The STAR training is to help Startek  employees to identify their area for improvement and potential to develop future leaders for the company.
  • English Training – Startek provides English trainings to employees who would like to improve their communication & business writing skills.
  • IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Additional Benefits

  • Training Provided

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Startek

Customer Service / Helpdesk

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About Company

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Startek

Customer Service / Helpdesk

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