Customer Service (Mandarin Speaker) (Johor)
Posted 4 days ago
• Closing 10 Jul 2022
Requirements
Customer Service (Mandarin Speaker) (Johor) [Training available] | [Free delivery]
- Customer-oriented with good communication skills in Mandarin
- Good communication skills in English/Cantonese is an advantage
- Candidates must be willing to work on rotating shift, weekends and public holidays
- Candidates with experience in Customer Service will be an advantage
- Fresh graduates who are interested in Customer Service are welcome to apply
Responsibilities
- Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
- Provide customer support using the English or Mandarin/Cantonese language via phone , email or Chat.
- Resolve customer queries efficiently and escalate problems promptly.
- Ensure necessary and appropriate follow up actions are taken.
Benefits
- KPI Incentive
- Night Shift Allowance
- 6 Day Working Allowance
- Training provided
- Shuttle van provided
- EPF+SOCSO
- Fun working environments & Colleagues
- STAR program (System for Appraisal & Rewards) – To help Startek employees to identify their area for improvement and potential to develop future leaders for the company
- English Training – To employees who would like to improve their communication & business writing skills.
- IJP – Internal job program: Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
Working Location: Iskandar Puteri, Johor
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About Company
About Company