Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019.
We are expanding our Customer Service team and hiring Immediately.
We are currently looking to customer service agents for our International project based in our Cyberjaya HQ branch . This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Mandarin , we would love to hear from you!
Roles & Responsibilities:
The Responsibilities of the Role:
- Assist and able to handle with all incoming enquiries pertaining to travel reservations, products and services.
- Assist and do outbound call to propose with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in data and related services
- Assist/undertake any other tasks as assigned by management.