Customer Service Assistant(mandarin Speaking)

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Full Time

Puchong, Selangor

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Posted 12 days ago
• Closing 4 Jul 2022

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Requirements

 

REQUIREMENTS: -

  • Minimum 2-years’ experience in telemarketing or customer service in any industry.
  • Required language – English and Mandarin and other dialects will be an additional advantage.
  • Self-motivated, independent, and responsible with a high level of initiative and the ability to follow through
  • Team player

 

Responsibilities

 RESPONSIBILITIES: -

  • Manage incoming and outgoing calls, chats, and emails
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information using the right methods/tools
  • Meet personal/customer service team targets and KPIs
  • Provide individual report
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Keep records of customer interactions, and customer accounts, and file relevant documents
  • Take an extra mile to engage customers

Benefits

BENEFITS: -

  • Competitive salary depending on experience
  • Attractive performance bonus
  • Work with one of Malaysia’s most well-known kitchen appliances company

Additional Benefits

  • 5 Working Days
  • No Shift Rotation
  • Training Provided
  • Bonus

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Customer Service / Helpdesk

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