Customer Service Assistant(mandarin Speaking)
Posted 10 days ago • Closing 4 Jul 2022
Requirements
REQUIREMENTS: -
- Minimum 2-years’ experience in telemarketing or customer service in any industry.
- Required language – English and Mandarin and other dialects will be an additional advantage.
- Self-motivated, independent, and responsible with a high level of initiative and the ability to follow through
- Team player
Responsibilities
RESPONSIBILITIES: -
- Manage incoming and outgoing calls, chats, and emails
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information using the right methods/tools
- Meet personal/customer service team targets and KPIs
- Provide individual report
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Keep records of customer interactions, and customer accounts, and file relevant documents
- Take an extra mile to engage customers
Benefits
BENEFITS: -
- Competitive salary depending on experience
- Attractive performance bonus
- Work with one of Malaysia’s most well-known kitchen appliances company
Additional Benefits
- 5 Working Days
- No Shift Rotation
- Training Provided
- Bonus
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