Customer Service (Mandarin Speaker)

Delphint Operation Sdn Bhd

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Full Time

Subang Jaya, Selangor

Fast Response

Fewer than 10 applicants. Your chances are good!

Posted 2 days ago
• Closing 30 Jun 2022

Fewer than 10 applicants. Your chances are good!

Requirements

  • Candidates must possess at least a Diploma / Bachelor’s Degree in Business Administration, Banking, Mass Communications or any equivalent.
  • At least 1 year of customer service work experience, with experience in customer service management is preferred.
  • Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
  • Excellent spoken and written communication abilities in both Mandarin & English.
  • Demonstrated analytical and problem-solving skills.
  • Ability to grasp technical and financial concepts with ease.
  • Working knowledge and understanding of the Internet, familiar with the blockchain industry is preferred.
  • Able to work on shift.

Responsibilities

  • Respond effectively and efficiently with customers through various channels. 
  • CCRIS of customer account opening information and daily management of merchant and customer information files;
  • Responsible for tracking and maintaining customers' online orders, collating and compiling daily order report;
  • Develop rapport with customers to understand and adequately make appropriate requirements for development and support requests.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Provide recommendations within the area of expertise to support customer needs.
  • Handle order complains in a timely manner, form a work log, and provide timely feedback on abnormal problems.
  • This position is one (1 ) year renewable contract

Benefits

  • EPF
  • Socso
  • EIS
  • Medical Leave
  • Annual Leave
  • Work From Home

Additional Benefits

  • Shift Allowance
  • Near to Public Transport
  • 5 Working Days
  • Training Provided
  • Bonus

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About Company

jobs in Delphint Operation Sdn Bhd

Delphint Operation Sdn Bhd

Customer Service / Helpdesk

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About Company

jobs in Delphint Operation Sdn Bhd

Delphint Operation Sdn Bhd

Customer Service / Helpdesk

View Company ▶