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[May Intake] Mandarin Speaker Customer Service Executive (Johor)
Posted 7 days ago • Closing 24 Jun 2022
Requirements
As a Customer Service Executive, you will be based in Startek Johor Bahru and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If this sounds like something you may be a good IT for, Read ON!!
To be successful in this role, you will need to have:
- Good English communication skills.
- SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
- You are required to work on rotational shifts. Will be given 1 day off in a week.
- Working experience in the service industry will be an added advantage for this position.
Responsibilities
You will play an important role in:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Benefits
How this career will benefit you:
- Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
- iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
- English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
- Additional benefits - Shift allowances, Performance incentives and Overtime claims
Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Click that ‘Apply Now,’ button and we will talk to you soon.
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