Job Scope:

• Providing IT technical support on existing installation bases as necessary (remotely & on-site).
• Conducting System Health Checks via specified intervals to ensure optimum performance/reliability of the product.
• Tracking/reviewing sites under post-implementation stages for maintenance contract proposal & billing.
• Track the progress and quality of work performed by design disciplines/trades.
• Assist the Project Manager in system implementation activities (new & upgraded).
• Communicate ideas for improving company processes with a positive and constructive attitude and develop this attitude in others.
• Ensure clients’ needs are met in a timely and cost-effective manner.