Set/meetSet/meetJOB DESCRIPTION 

(Service Advisor - Automotive Service Centre)

• Advice and attend to customer's needs for repair/maintenance services
• Assist the Service Executive in the operations of the service centre
• Maintain accurate records
• Support promotional activities
• Estimate cost and completion time
• Communicate with customers about work status
• Coordinate activities to ensure repair work is fixed right the first time and completed on time
• Obtain the customer's written approval on all repair orders at the time of the write-up
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility
• Document repair order changes
• Review service repairs and charges to ensure accuracy
• Promote cooperation and teamwork among technicians and support staff
• Explain the need for additional or unanticipated services and associated costs to customers
• Act quickly to implement plans, organize work efficiently and follow up to ensure successful implementation