jobs in Dora Mill Online Trading Sdn Bhd

Customer Service Supervisor

MYR2,800 - MYR4,000 Per Month
Commission: MYR200 - MYR500

Fewer than 20 applicants. You still have a chance!

Posted 2 days ago • Closing 31 Aug 2024

Fewer than 20 applicants. You still have a chance!

Requirements

  • Proficient in English & BM (Mandarin will be additional credit)
  • Minimum 2 years of experience in Customer Service area
  • Able to work under pressure (Able to handle stress)
  • Adapt easily to new environment
  • Hard-working, honest, patience, fast learner and responsible
  • Have the initiative to finish his/her own task on time
  • Friendly and sharp on decision making
  • Minimum Education Level : Diploma and Above

Responsibilities

  • Able to communicate effectively in a fast-paced and multiple channel eg : Shopee, Lazada, Tiktok,etc.
  • Able to communicate in a clear and concise manner while also responding with the right answer in minimum interruption.
  • Responsive to solve all customers’ inquiries, issues, feedback & complaints. (product enquiries, delivery concerns, warranty claim, return & refund, etc…)
  • Required to further checking with product manager for additional product info. (if catalogue & product description does not specify)
  • Maintain each platform chat response time & response rate based on platform’s policy.
  • Record down customers’ inquiries for further study and improvements.
  • Replying customer’s reviews. (Thank customer for their support and apologize if there is any unsatisfactory)
  • Create CEM daily (remind customer to pay order, remind customer to write review, telling customer that we have Mega Campaign & what’s the discount, etc…)
  • Responsible for product returns and exchanges, warehouse docking, and office product storage

Benefits

  • Training provided
  • Annual Leave
  • EPF SOCSO
  • Annual Bonus
  • Training Provided
  • Company Trip
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About Company

jobs in Dora Mill Online Trading Sdn Bhd

Dora Mill Online Trading Sdn Bhd Dora Mill Online Trading Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Dora Mill Online Trading Sdn Bhd

Dora Mill Online Trading Sdn Bhd Dora Mill Online Trading Sdn Bhd is top company

Customer Service / Helpdesk