jobs in Infinitepay Sdn Bhd

Customer Service Assistant

MYR2,000 - MYR2,300 Per Month
Fresh Graduates

Fewer than 40 applicants. You still have a chance!

Posted 3 days ago • Closing 4 Aug 2024

Fewer than 40 applicants. You still have a chance!

Requirements

  • Fresh graduates are encouraged to apply.                         
  • Excellent communication skills, both verbal and written.                            
  • Strong interpersonal skills and a customer-centric approach.                                    
  • Ability to handle challenging situations with patience and professionalism.                                        
  • Basic computer skills and proficiency in relevant software applications.                                
  • Able to work as a team.             
  • Proficiency in English and Bahasa Malaysia, able to speak Mandarin would be an advantage.

Responsibilities

  • Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
  • Provide accurate and timely information to customers regarding our products & services.
  • Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
  • Collaborate with other departments to ensure prompt resolution of complex problems.
  • Escalate unresolved issues to senior customer service representatives or management as needed.
  • Maintain accurate records of customer interactions, comments, and complaints into call log.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.

Benefits

  • Competitive Monthly Salary
  • Attractive Work Hours: Monday to Friday  9.00am – 6.30pm
  • Professional Development Opportunities
  • Generous Paid Time Off: annual leave, sick leave, marriage leave
  • Performance-Based Bonuses
  • Retirement Plans: EPF
  • Employee Recognition: Annual Dinner
  • Modern and Well-Equipped Workspace
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About Company

jobs in Infinitepay Sdn Bhd

Infinitepay Sdn Bhd Infinitepay Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Infinitepay Sdn Bhd

Infinitepay Sdn Bhd Infinitepay Sdn Bhd is top company

Customer Service / Helpdesk