jobs in Shield Smith (M) Sdn Bhd

Customer Service Executive

MYR2,500 - MYR4,000 Per Month

Kuchai Lama, Kuala Lumpur and +1 other locations

Fresh Graduates

More than 40 have applied to this job

Posted 8 days ago • Closing 17 Jul 2024

More than 40 have applied to this job

The Job Position Is Closed

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Requirements

  • Candidate must possess at least a Certificate, Diploma or equivalent.
  • Language proficiency: English, Mandarin.
  • Fluent in English and Mandarin
  • Preferably with outspoken personality.
  • Presentable outlook and personality.
  • With Customer Service experience is added advantage
  • Computer Literate
  • Fresh graduate is encourage to apply too.
  • Willing to work in Shifts

Responsibilities

  • Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.

Benefits

  • EPF, SOCSO included
  • Min 8-16 Days Annual Leave per year
  • We provide medical coverage, You may claim up to the limit of your position
  • Bonus

Additional Benefits

  • Training Provided
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Bonus

Skills

Customer service Problem Solving Phone Skills Multi-tasking Documentation Listening Customer Inquiries Communication Skill Product Knowledge Customer Satisfaction Resolving Conflict
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About Company

jobs in Shield Smith (M) Sdn Bhd

Shield Smith (M) Sdn Bhd Shield Smith (M) Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Shield Smith (M) Sdn Bhd

Shield Smith (M) Sdn Bhd Shield Smith (M) Sdn Bhd is top company

Customer Service / Helpdesk