jobs in IGT Services And Technologies KL Sdn. Bhd.

Mandarin Customer Service Executive [Travel Industry]

MYR3,500 - MYR4,900 Per Month

Shah Alam, Selangor

Fresh Graduates

Fewer than 15 applicants. Your chances are good!

Posted 3 days ago • Closing 19 Jul 2024

Fewer than 15 applicants. Your chances are good!

Requirements

  • Must be able to converse fluently using Mandarin and English
  • Must be able to read and write Traditional Mandarin word
  • 24/7 shift system (5 days a week, 9 hours a day)
  • Education: SPM, UEC, O-level or; and above
  • Candidates without customer service experience are welcomed to apply
  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)
  • September Intake

Responsibilities

  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

  • KPI incentives
  • Transportation allowance
  • 14 days AL
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental / Optical Benefits
  • Walking distance to the office – Shelter nearby LRT / KTM Station
  • Corporate discounts
  • Subsidized food and drink

 

Additional Benefits

  • 5 Working Days
  • No Shift Rotation
  • Near to Public Transport
  • Overtime Pay
  • Training Provided
  • Shift Allowance
  • Allowance Provided
  • Staff Activities
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About Company

jobs in IGT Services And Technologies KL Sdn. Bhd.

IGT Services And Technologies KL Sdn. Bhd. IGT Services And Technologies KL Sdn. Bhd. is top company

Customer Service / Helpdesk

About Company

jobs in IGT Services And Technologies KL Sdn. Bhd.

IGT Services And Technologies KL Sdn. Bhd. IGT Services And Technologies KL Sdn. Bhd. is top company

Customer Service / Helpdesk