jobs in Agensi Pekerjaan Adnexio Sdn Bhd

Customer Service Team Leader Cryptocurrency

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SSM No : 1202428-H

MYR5,000 - MYR7,500 Per Month

KL City, Kuala Lumpur

Fewer than 40 applicants. You still have a chance!

Posted 3 days ago • Closing 9 Jul 2024

Fewer than 40 applicants. You still have a chance!

Requirements

  • Bachelor's Degree in Business, Finance, or a related field
  • Mandarin speakers are preferred
  • Minimum of 3 years of experience in customer service, with experience in a leadership role, preferably within the fintech industry
  • Strong understanding of fintech products and services are added advantage
  • Excellent leadership, communication, and interpersonal skills
  • Proven ability to manage and motivate a team to achieve performance goals
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Strong organizational skills and attention to detail

Responsibilities

  • Lead, mentor, and motivate a team of customer service representatives to achieve
  • performance goals and provide outstanding customer support
  • Monitor team performance, provide regular feedback, and conduct performance evaluations. Identify areas for improvement and implement training programs as needed
  • Handle escalated customer inquiries and issues, ensuring prompt and effective resolution. Maintain a high level of customer satisfaction by addressing concerns and providing accurate information
  • Conduct training sessions for new hires and ongoing training for existing staff. Keep the team informed about product updates, industry trends, and best practices company policies and standards
  • Ensure all customer interactions are handled professionally and in accordance with company policies and standards. Conduct regular quality assurance checks and provide feedback to team members
  • Prepare and present regular reports on team performance, customer feedback, and service levels to senior management. Identify trends and recommend solutions for improvement

Benefits

  • Company group insurance
  • KPI Allowance
  • Shift Allowance
  • Paid Training
  • Gym Benefits
  • Festival Gifts, Marriage Gifts, Birthday Voucher etc.

Additional Benefits

  • Training Provided
  • Annual Leave
  • Performance Bonus
  • EPF / SOCSO / PCB
  • 5 Working Days
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About Company

jobs in Agensi Pekerjaan Adnexio Sdn Bhd

Agensi Pekerjaan Adnexio Sdn Bhd Agensi Pekerjaan Adnexio Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Agensi Pekerjaan Adnexio Sdn Bhd

Agensi Pekerjaan Adnexio Sdn Bhd Agensi Pekerjaan Adnexio Sdn Bhd is top company

Customer Service / Helpdesk