Online Customer Service

Third Ear Service Center Sdn Bhd

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Full Time

Georgetown, Pulau Pinang

Fresh Graduates

Fewer than 20 applicants. Your chances are good!

Posted 25 days ago • Closing 15 Dec 2021

Fewer than 20 applicants. Your chances are good!

Requirements

  • Fluent in Mandarin and competent in English (written and spoken, Mandarin a must/preferred).
  • Very strong listening and communication skills.
  • A good team player.
  • Must be customer oriented, both willing and able to provide excellent and satisfying service to customers.
  • Enjoy supporting others to succeed.
  • Having sales & marketing background an added advantage.

Responsibilities

  • Advise present or prospective customers (learners) by answering product and service related questions.
  • Resolve product or service problems by clarifying the customer's complaints; determine the cause of the problem; select and explain the best solution to solve the problem.
  • Provide coaching to Kungfu English users, supporting them in correct usage of the Kungfu English system. 1-on-1 consultation will be delivered in Mandarin  when required.
  • Act as an English language parent or coach to Kungfu English learners (NOT a teacher!).
  • Lead and influence users of the system, so as to maximize the learning outcomes.
  • Encourage users to provide videos of their learning progress.
  • Support users to provide recommendations to their personal networks.
  • Update the customer management system with written reports after every coaching session.
  • Recommend potential services to management by collecting customer information and analyzing customer needs.
  • Responsible for maintaining a high level of professionalism with customers (learners) and working to establish a positive rapport with every potential customers(learners).
  • Enjoy communicating with customers (learners), and honestly care about customers' feelings.
  • Enjoy collecting positive feedback, and discovering benefits that learners feel are most important to them.
  • Can write articles in Mandarin to promote benefits to current learners (users) and future customers

Benefits

  • Employee welfare such as EPF, SOCSO and other associated benefits.
  • Extensive learning and growth opportunity.
  • Performance bonus.
  • Salary Range: RM1800.

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Third Ear Service Center Sdn Bhd

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About Company

jobs in Third Ear Service Center Sdn Bhd

Third Ear Service Center Sdn Bhd

Education / Training

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