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Telemarketing Team Lead

Unique F&B Enterprise

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Full Time

Shah Alam, Selangor

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Posted a year ago • Closing 17 Dec 2021

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Requirements

  • Minimum of 2 to 4 years experience in the Telemarketing industry
  • Excellent written and verbal communication skills.
  • Demonstrated proficiency in multi-tasking and prioritization.
  • Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features.
  • High level of integrity as demonstrated personally and professionally.
  • Written and spoken proficiency in English, Bahasa Malaysia, and Mandarin. (Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients)
  • Able to identify, think creatively, and build support for innovative and outside-the-box solution

Responsibilities

  • Lead and monitor a team of telemarketers.
  • Quality check and ensure that the standard of work is maintained according to the company’s expectations.
  • Ensure that the team meets the daily, monthly, and yearly KPI targets.
  • Conduct assessments, performance reviews, capacity planning, and training.
  • Support HR with the onboarding of a new employee.
  • Maintain complete knowledge of all services and products.
  • Proactively share existing challenges faced by the team and propose solutions.
  • Analyze data to better understand trends and prepare reports for the management.

Benefits

  • Attractive remuneration package (basic + high commission)
  • Anyone is welcomed to apply, as long you are "hungry" enough!
  • Invaluable hands-on working experience at a medium-sized organization
  • Annual bonus and increment
  • Career opportunities


Additional Benefits

  • High Basic Salary
  • Good Location

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About Company

jobs in Unique F&B Enterprise

Unique F&B Enterprise

Sales / Biz Development

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About Company

jobs in Unique F&B Enterprise

Unique F&B Enterprise

Sales / Biz Development

View Company ▶