jobs in Webhelp Malaysia Sdn Bhd

Customer Service Associate (Mandarin & Cantonese)

Fresh Graduates
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SSM No : 976878-T

MYR3,000 - MYR4,500 Per Month

KL City, WP Kuala Lumpur

Fresh Graduates

Fewer than 20 applicants. You still have a chance!

Posted 3 days ago • Closing 27 May 2024

Fewer than 20 applicants. You still have a chance!

Requirements

Job Highlight:

  • KPI Incentive up to RM800
  • Working location nearby public transport
  • Fast career growth opportunity

 

Job Requirements

  • Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
  • Fresh graduates are encouraged to apply
  • Languages required: Mandarin and English B2 (Speak, Read & Write)
  • Able to work 24 hours rotational shift
  • Able to work at KL Sentral
  • Able to communicate effectively with customers in a friendly and polite manner following the processes

 

Responsibilities

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service

Benefits

  • KPI Incentive up to RM800
  • Attractive Shift Allowance
  • EPF, Socso & EIS
  • Medical Leave & Annual Leave
  • Medical insurance
  • Comprehensive learning and development plans for your career growth
  • Fast career advancement opportunity
  • Cross culture & fun working environment

Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Medical Insurance

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About Company

jobs in Webhelp Malaysia Sdn Bhd

Webhelp Malaysia Sdn Bhd Webhelp Malaysia Sdn Bhd is top company

Customer Service / Helpdesk

About Company

jobs in Webhelp Malaysia Sdn Bhd

Webhelp Malaysia Sdn Bhd Webhelp Malaysia Sdn Bhd is top company

Customer Service / Helpdesk